All of our terms and conditions can be viewed using the navigation on the left of this page.
However there are some conditions below which are generic to all offerings at The Old Inn;
CREDITS CARDS & PRE-AUTHORISATION
We do not separate out credit cards charges and have not applied the credit card levy since 13/1/18. Credit card charges are absorbed into our cost structure.
We take a pre-authorisation for all bedroom bookings, whether you choose to settle your account on check out by cash or debit card. If you do not have a credit card, full payment plus our standard rate of per day charges must be paid in advance.
The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a period of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank. The Old Inn cannot speed up this process, and your issuing bank will not speak to us directly. YOU must contact your card issuer.
We take great care of you, our customers, and as such if you have any hypersensitivity such as anaphylaxis, caused by food, liquid, or chemical contact, please let the hotel know in advance on 02891 853255. As each case is individual, although we will try our best, we cannot guarantee total removal of all traces of food, liquid or airborne particles that may trigger hypersensitive reactions.